Privacy policy

10th, Oct, 2024

At Britrip, we want everyone to feel part of a community built on trust anywhere. We are clear about how we use your information and protect your human rights.

Britrip offers online travel-related services through its websites and mobile apps. We’d like to point out that the information you're about to read generally applies to all of these platforms.

This single privacy statement applies to any kind of customer information we collect through our platforms or by any other means connected to these platforms. We might amend this Privacy Statement from time to time, so we recommend visiting this page occasionally to make sure you know where you stand.

• “Trip” refers to the various travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, or consummated by you from the trip provider.

• “Trip Provide” refers to the provider of accommodation (e.g. hotel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums), transportation provider (e.g. car rentals, cruises), tour operators, travel insurance, and any other travel or related product or service as from time to time available for trip reservation on the platform.

• “Trip Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Britrip in regards to various products and services as from time to time made available by trip providers on the platform.

• “Trip Reservation” refers to the order, purchase, payment, booking, or reservation of a Trip.

1- What data we collect from you

2- How We Use the Information We Collect

3- With whom do we share your data

4- Your Rights and Choices

5- How does Britrip protect your data

6- When will your data be deleted

7- Contact Us

1- What data we collect from you

When you use our Services, we may process these types of personal data:

2- How we use the information we collect

1. Providing our services:

To help you compare accommodation prices and offers, find the perfect accommodation and ensure you get the best services.

2. Creating and maintaining a safe and reliable environment for our services:

Ensuring confidentiality and a strong security structure for the communication environment and combating cyber attacks, to keep things running smoothly.

3. Understanding how you use our services and improving them:

Use your feedback to improve our services and identify industry trends, as well as develop new products and features to enhance your experience.

4. Marketing and Advertising:

Sending direct marketing communications about our services or related services and providing advertisements on our services and external websites.

5. Communication and Customer service:

Responding to your questions and comments, providing excellent customer service, and giving you an easy and smooth user experience.

6. Complying with legal obligations and law enforcement requests:

To prevent fraud, establish, exercise or defend legal claims, and address any obstacles related to the terms of compliance.

3- With whom do we share your data

We may share your data with the following categories of recipients, provided with an appropriate legal basis:

• Authentication partners:
• When you sign in or log into our Services using third-party services such as Facebook, Google, or Apple.

• Third-party service providers:
• Who provide services to us that are independent data controllers, such as security and fraud prevention services, social media networks.

• Law enforcement authorities:
• To prevent, detect and prosecute illegal activities, and threats to state or public security and to prevent threats to people’s lives.

How does Britrip share your data with third parties?

In certain circumstances, we’ll share your data with third parties. These third parties include:

• The trip provider you booked:
• To complete your trip Rrservation, we transfer relevant reservation details to the trip provider you've booked. This is one of the most essential things we do for you.

• Connectivity providers:
• Certain trip providers may need us to share your data with a contracted connectivity provider to be able to finalize and administer your reservation.

• Other professional third parties:
• we may need to share your personal data with professional advisors. These advisors include parties such as law firms or auditors,In some situations (such as disputes, legal claims or as part of audit activities).

4- Your rights and choices

You have certain rights and choices concerning your personal information, as described below:

• If you have an account with us, you may change your communication preferences by either logging in and updating the information in your account.

• You can access, amend, inquire about deletion of, or update the accuracy of your personal information at any time by logging into your account.

• For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system.

• If we are processing your personal information based on consent, you may withdraw that consent at any time by contacting us.

5- How does Britrip protect your data

As part of our commitment to safeguard your data, we have taken appropriate technical and organizational measures to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. These include pseudonymization, encryption, firewalls, or access controls. Our security measures are reviewed regularly and updated to keep up with technological advances.

6- When will your data be deleted?

We keep your data only for as long as needed or permitted in light of the purposes for which it was collected and consistent with applicable law. Thereafter, we delete the data immediately, unless we still need the data until the expiry of statutory limitation periods (e.g. for evidence purposes for civil law claims or accounting and tax law reasons), or if there is another legal basis under data protection law for the continued processing of your data in the specific individual case. We will anonymize your data if we intend to use it for analytical statistical purposes over longer periods.

7- Contact us

If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about the deletion of personal information, please contact us via the privacy section here.

• User data
• Personal data collected for the creation of a member account, such as your name, email address, password, age, country of residence, social network profiles, messages you sent to our team, feedback, or interviews.

• Usage Data
• Information about how you use our Services, including the details inputted by you when you conduct a search using our Services (including destination, date, number of guests, currency), deals viewed, and links clicked.

• Interaction with our marketing communication:
• We may collect information about your engagement with our direct marketing messages, including our newsletter and push notifications, for instance, analytics on the number of times you open our newsletter or click on hyperlinks in it.

• Booking data:
• When you use our services and click a link to an accommodation offer that is listed on our services, the online booking site making that offer may send us personal data relating to any subsequent booking or reservation that you make on the online booking site.

• Location data:
• We may process approximate location information based on your IP address country or city level. Furthermore, with your prior consent, we may use GPS data to provide you with customized search results on your mobile.

• Technical data:
• Examples include IP address, cookies, identification data (session ID, member ID, device ID), access status/HTTP status code, browser software and version, operating system.